FAQs

FAQs

HOW DO I CREATE AN ACCOUNT?

HOW DO I USE A DISCOUNT OR COUPON CODE?

CAN I USE MORE THAN ONE DISCOUNT CODE PER ORDER?

Sorry, we limit discount codes to one per order at this time.

DO YOU SHIP INTERNATIONALLY?

Yes! Our site can update currencies as needed. Fine Design Trading Company has teamed up with MyUS.com to offer convenient, fast international shipping to more than 225 countries. Customers are responsible for all import and customs taxes and fees.

WHEN WILL MY ORDER BE PROCESSED?

Please allow us 48 hours to process your order.

WHEN WILL MY ORDER BE SHIPPED?

Orders placed with standard Shipping will ship within 3-5 business days. Typically, an order will arrive to you within 7 to 10 business days. Certain items (handmade, imported, etc.) will take longer to arrive.

WHERE IS MY ORDER?

CAN I CHANGE OR CANCEL MY ORDER?

After you have submitted your order, you may be able to cancel your order in its entirety; please contact us immediately for assistance.

DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?

Yes. In these cases, we ship via the United States Postal Service (USPS).

HOW WILL MY ORDER BE SHIPPED?

WHAT DO I DO IF I WANT TO RETURN AN ITEM?

We will always stand by our 100% Satisfaction Guarantee! Returns within within 14 days will receive a prompt and courteous exchange or refund. (Please refer to our 'Returns Center' section for complete instructions).

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Due to most of our products being handcrafted or in limited quantities, please allow 7-10 business days for your order to be fulfilled. You will receive your order confirmation quickly and your tracking number as soon as your order has shipped.

WHAT IF MY ORDER IS DEFECTIVE?

Contact us and we will make sure you are taken care of!

WHAT IF I'M LOOKING FOR SOMETHING SPECIFIC?

We love helping our customers find exactly the perfect piece! Whether its something for you, your home, your dog - just drop us a line and we will be happy to look for you! Our email is customercare@finedesigntradingcompany.com

WHAT IS 'FAIR TRADE'?

Fair Trade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade.

WHERE ARE YOU LOCATED?

Our company HQ is located in sunny Tampa Bay, Florida.

HOW DO I CONTACT CUSTOMER CARE?

Our Florida based Customer Care team is available during standard working hours, EST. Please feel free to reach out using email (customercare@finedesigntradingcompany.com) or our live Facebook messenger app!


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